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Frequently asked questions

Washes, Detailing & Pricing

What wash packages do you offer?

We offer four exterior wash packages — Bronze, Silver, Gold, and Platinum — plus free self-service vacuums with every wash. Our top-tier Platinum wash adds Ceramic Shield for the longest-lasting protection. Packages and pricing vary by location, so check your nearest location for details.

Why does pricing vary by location?

Pricing differs by market, so instead of one master list we show current pricing right on each location’s page. Find your location to see exact prices.

What is Ceramic Shield?

Ceramic Shield is our most advanced paint protection, included in the Platinum wash. It replaces traditional wax and surface sealant in a single step with a longer-lasting ceramic coat that boosts gloss and water beading. Available at select locations.

Do you offer detailing or interior cleaning?

Yes — at select locations. Most Mr. Clean sites are express tunnel washes with free self-service vacuums, and several locations also offer professional detailing and interior cleaning. See our locations to find one near you.

What’s the difference between the free self-service vacuums and interior cleaning?

The free self-service vacuum area (vacuums, mat cleaning rack, all-purpose cleaner, and more) comes with every wash for you to use yourself. Professional interior cleaning is a paid service where our team cleans the inside of your car for you — offered at select locations.

What’s included free with every wash?

Every wash includes our free self-service vacuum area: vacuums, a mat cleaning rack, all-purpose cleaner, microfiber towels, compressed air, and window cleaner. Amenities vary by location.

Unlimited Plan

How do I join the Unlimited Plan?

You can join online in a couple of minutes, at any Mr. Clean Car Wash location, or in the Mr. Clean Car Wash app.

What is the Unlimited Plan?

The Unlimited Plan is a recurring monthly membership that lets you wash once a day, every day, plus use of the free self-service vacuums. It’s billed monthly on the anniversary of your join date — the easiest way to keep your car clean.

Can I use my Unlimited Plan at any location?

Yes — your Unlimited Plan is valid at every Mr. Clean Car Wash location.

How do I manage, pause, or cancel my plan?

In the app, go to More → User Settings → Manage Membership, then tap Manage next to your plan to upgrade, downgrade, pause, or cancel. You can also email [email protected] (include your license plate or phone number). Please submit changes at least 5 days before your recharge date. Plans can’t be canceled by text or social media.

How do I update my vehicle or payment method?

In the app under Manage Membership, select your vehicle to update its license plate, or open Manage Payment Methods to add or change a card. If you’ve reached the limit on plate changes, visit a location or email support.

Is there a Family Plan?

Yes — the Family Plan lets you add vehicles to your membership, billed to one card. Gold and Platinum plans get $5 or $10 off each additional vehicle.

Do you offer refunds?

Unlimited Plans are non-refundable. Your plan stays active through the end of your current billing cycle.

App & Account

How do I download the app?

Download the Mr. Clean Car Wash app from the App Store or Google Play.

I had a plan before the new app and don’t see it. What do I do?

If you joined before our current app rolled out, you may need to migrate your plan: open the app, go to the More tab, tap Migrate My Existing Plan, and follow the prompts (have your license plate ready). A few tips if you hit an error — make sure your plate has a state selected, try a zero in place of any letter “O,” and remove the vehicle from your garage if you already added it. Still stuck? Email [email protected].

Why do I have to re-enter my payment info?

Our upgraded app couldn’t carry over saved payment details, so you’ll re-enter your card once. You won’t be charged again, and your billing cycle and recharge date stay the same.

What’s the guest vehicle on my account?

Every app account includes a guest vehicle for when you visit in a car that isn’t on your Unlimited Plan — so you still earn reward points on that wash.

How do rewards work?

Earn reward points every month you renew your Unlimited Plan, redeemable for credit toward your membership. Track your points in the app.

Why does my statement show a charge from Norcross, GA?

Our billing runs through our corporate office in Norcross, GA, so a Norcross address may appear on your bank or card statement — and in online searches — no matter which Mr. Clean Car Wash location you visited. It doesn’t mean the Norcross store charged you. For any billing, membership, or account question, please email [email protected] rather than calling a location — our support team handles all account questions and can help faster than the store can.

Vehicle Guidelines

Are there any vehicles that can’t go through the wash?

We want everyone to enjoy the shine, but due to our equipment some vehicles can’t go through the tunnel, including:

  • Vehicles taller than 7'4″ or wider than 80″
  • Tires wider than 13.5″, or dual rear tires (“duallys”)
  • Trucks with fuel tanks in the bed, or uncovered beds that aren’t empty and clear of debris
  • Permanently affixed tripod-style mirrors
  • Ladders or ladder racks; rear-mounted racks (bike or mobility)
  • Vehicles that sit 5″ or lower to the ground
  • Excessive mud, flaking rust, or perforated body panels
  • Other vehicles at the manager’s discretion
What am I responsible for during the wash?

For everyone’s safety, please put your vehicle in neutral, keep your foot off the brake, and hands off the wheel in the tunnel. Customers are responsible for:

  • Collisions caused by braking in the tunnel
  • Automatic wipers, power antennas/mirrors, and shark-fin antennas
  • Pre-existing conditions or damage, and vehicles over 7 model years old
  • Non-factory items — custom wheels, bug/brush guards, wind deflectors, ladder/bike/luggage racks, aftermarket tires, light bars, valve stems
  • Wheel covers and center caps

Fleet & Fundraising

Do you offer fleet accounts?

Yes — fleet accounts are available for businesses with 5+ vehicles or high wash volume, and can save up to 40% per wash with volume pricing, invoiced monthly. Pricing depends on your fleet size and wash volume. Tell us about your fleet and we’ll build a plan that fits.

How does fundraising work?

Two easy ways to raise money: sell printed coupons (our physical fundraiser), or run a digital fundraiser with a custom promo code in our app. Your group keeps 50% of every wash sold through your fundraiser. Open to 501(c)(3) organizations.

What are your hours of operation?

Hours vary by location — check your nearest location for details. Hours may change for weather or maintenance, and we’re closed on Thanksgiving and Christmas Day.

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