Frequently Asked
Questions

The Unlimited Plan is a recurring monthly plan that allows you to visit Mr. Clean Car Wash once a day, every day for a car wash and access to the self-serve vacuum area. This is billed once a month on the anniversary of your joining date. The Unlimited Plan is the best way to keep your car clean!

To join the Unlimited Plan, either purchase a plan online or visit your nearest Mr. Clean Car Wash location.

You can wash once a day, every day.

Yes! Your Unlimited Plan is valid at all Mr. Clean Car Wash locations.

Your Unlimited Plan is tied to your vehicle's license plate. To use your plan, simply pull up to the kiosk, our license plate readers will recognize the tag, and then the gate will open.

The easiest way to make changes to your Unlimited Plan is to use our Manage My Membership form. You can also call or visit your nearest Mr. Clean Car Wash location. Please submit changes to your Unlimited Plan 5 days before your recharge date to allow for processing. Unlimited Plans cannot be canceled by text message or Facebook Messenger.

The Unlimited Plan is transferable to a new vehicle twice a year, free of charge. After that, a $10 transfer fee will apply. To change the license plate associated with your new vehicle, please visit your nearest Mr. Clean Car Wash location or use our Contact Us form.

To update or change the credit card information associated with your Unlimited Plan, please use our Manage My Membership form and select 'Update Credit Card'.

If you experience issues with updating your card, please visit your nearest Mr. Clean Car Wash location.

To suspend your Unlimited Plan, please visit your nearest Mr. Clean Car Wash location or use our Contact Us form.

The Mr. Clean Car Wash Customer Service team is here to help. Please use the Contact Us form to speak to someone about your Unlimited Plan.

The Unlimited Plan is non-refundable. Your plan will remain in effect until the end of your next billing cycle.

You can view the full Terms and Conditions for the Unlimited Plan here.

To make changes to your Unlimited Plan using our Manage My Membership Form, we ask that you provide the license plate associated with your account. This will vastly speed up the process.

If you do not know your license plate or are unable to provide it, please fill out the form in its entirety. You will likely be asked to 'Submit Incomplete'. Please do so, and we will make your changes as soon as possible. Please note that this may slow down the process.

The Family Plan allows you to add additional vehicles to your Unlimited Plan. These additional vehicles will be charged to one primary credit card on file. Any plan level can be added to a Family Plan; however, only Gold and Platinum plans qualify for a $10 off discount on the additional vehicle's plan. Learn more about Family Plans.

To join the Family Plan, please visit your nearest Mr. Clean Car Wash location and speak with a manager.

Yes! You can use our Manage My Membership form to get a copy of your latest receipt emailed to you. Please note that only your most recent receipt will be sent using the form, and it will only be sent one time. If you need an older receipt or receipts, please use our Contact Us form or visit your nearest location.

We want everyone to be able to experience the shine. However, due to our equipment, there are certain vehicles that cannot go through the tunnel. This includes:

• Vehicles taller than 7' 4"
• Vehicles wider than 80"
• Vehicles with tires wider than 13.5"
• Trucks with bed containing fuel tanks
• Trucks with uncovered beds that are not completely empty and free of debris
• Vehicles with dual rear tires or "duallys"
• Vehicles with permanently affixed tripod style mirrors
• Vehicles with ladders/ladder racks
• Vehicles that sit 5" or lower to the ground
• Vehicles with rear-mounted racks such as bike racks, mobility vehicle racks
• Vehicles with excessive mud
• Vehicles with flaking rust or perforated body panels
• Other vehicles at manager's discretion

Customers are responsible for the following:

• Collisions due to braking in the tunnel
• Please keep your vehicle in neutral, foot off the brake, and hands off the steering wheel during the tunnel at all times
• Automatic wipes
• Pre-existing conditions/damages
• Vehicles over 7 model years old
• Power antennas/mirrors
• Shark fin antennas
• Non-factory items including:
• Custom wheels
• Bug/brush guards
• Wind deflectors
• Ladder racks
• Aftermarket tires
• Lightbars
• Bike racks
• Luggage racks
• Valve stems
• Wheel covers/center caps

Fundraising with Mr. Clean Car Wash is now entirely digital! Simply complete the fundraising application with your organization's information. If approved, you will receive a URL, QR code, social media post, and flyer to share with your supporters. For every wash sold, you receive 50%! Fundraisers are available for 501(c)(3) organizations. Learn more about fundraising and apply here.

Yes! We currently offer fleet accounts for fleets of 10 or more. Fleet accounts save 20-30% per wash and are invoiced monthly. Learn more about fleet accounts here.

Our hours of operation vary by store. Please select your nearest location to find their hours. Hours are subject to change due to inclement weather or equipment maintenance. Mr. Clean Car Wash is closed on Thanksgiving Day and Christmas Day.