Frequently Asked
Questions

Unlimited Plan

Q What is the Unlimited Plan?

A

The Unlimited Plan is a recurring monthly plan that allows you to visit Mr. Clean Car Wash once a day, every day for a car wash and access to the self-serve vacuum area. This is billed once a month on the anniversary of your joining date. The Unlimited Plan is the best way to keep your car clean!

Q How do I join the Unlimited Plan? 

A

To join the Unlimited Plan, either purchase a plan online or visit your nearest Mr. Clean Car Wash location.

Q How often can I wash my vehicle with an Unlimited Plan?

A

You can wash once a day, every day.

Q Can I use my Unlimited Plan at any Mr. Clean Car Wash location? 

A

Yes! Your Unlimited Plan is valid at all Mr. Clean Car Wash locations.

Q How do I use my Unlimited Plan?

A

Your Unlimited Plan is tied to your vehicle's license plate. To use your plan, simply pull up to the kiosk, our license plate readers will recognize the tag, and then the gate will open.

Q How do I make changes to my Unlimited Plan?

A

The easiest way to make changes to your Unlimited Plan is to use our Manage My Membership form. You can also call or visit your nearest Mr. Clean Car Wash location. Please submit changes to your Unlimited Plan 5 days before your recharge date to allow for processing. Unlimited Plans cannot be canceled by text message or Facebook Messenger.

Q Can I change the license plate associated with my Unlimited Plan? 

A

The Unlimited Plan is transferable to a new vehicle twice a year, free of charge. After that, a $10 transfer fee will apply. To change the license plate associated with your new vehicle, please visit your nearest Mr. Clean Car Wash location or use our Contact Us form.

Q How do I change the credit card on file? 

A

To update or change the credit card information associated with your Unlimited Plan, please use our Manage My Membership form and select 'Update Credit Card'.

If you experience issues with updating your card, please visit your nearest Mr. Clean Car Wash location.

Q How do I suspend my plan? 

A

To suspend your Unlimited Plan, please visit your nearest Mr. Clean Car Wash location or use our Contact Us form.

Q I need to speak to someone about my Unlimited Plan.

A

The Mr. Clean Car Wash Customer Service team is here to help. Please use the Contact Us form to speak to someone about your Unlimited Plan.

Q Will I receive a refund for my Unlimited Plan?

A

The Unlimited Plan is non-refundable. Your plan will remain in effect until the end of your next billing cycle.

Q What are the terms and conditions of the Unlimited Plan?

Q Do I need my license plate number to make changes to my Unlimited Plan online?

A

To make changes to your Unlimited Plan using our Manage My Membership Form, we ask that you provide the license plate associated with your account. This will vastly speed up the process.

If you do not know your license plate or are unable to provide it, please fill out the form in its entirety. You will likely be asked to 'Submit Incomplete'. Please do so, and we will make your changes as soon as possible. Please note that this may slow down the process.

Q What is the Family Plan? How do I join? 

A

The Family Plan allows you to add additional vehicles to your Unlimited Plan. These additional vehicles will be charged to one primary credit card on file. Any plan level can be added to a Family Plan; however, only Gold and Platinum plans qualify for a $10 off discount on the additional vehicle's plan. Learn more about Family Plans.

To join the Family Plan, please visit your nearest Mr. Clean Car Wash location and speak with a manager.

Vehicle Restrictions

Q Are there any vehicles that cannot go through the wash? 

A

We want everyone to be able to experience the shine. However, due to our equipment, there are certain vehicles that cannot go through the tunnel. This includes:

  • Vehicles taller than 7' 4"
  • Vehicles wider than 80"
  • Vehicles with tires wider than 13.5"
  • Trucks with bed containing fuel tanks
  • Trucks with uncovered beds that are not completely empty and free of debris
  • Vehicles with dual rear tires or "duallys"
  • Vehicles with permanently affixed tripod style mirrors
  • Vehicles with ladders/ladder racks
  • Vehicles that sit 5" or lower to the ground
  • Vehicles with rear-mounted racks such as bike racks, mobility vehicle racks
  • Vehicles with excessive mud
  • Vehicles with flaking rust or perforated body panels
  • Other vehicles at manager's discretion

Q What responsibilities to customers have regarding their vehicles during the car wash? 

A

Customers are responsible for the following:

  • Collisions due to braking in the tunnel
    • Please keep your vehicle in neutral, foot off the brake, and hands off the steering wheel during the tunnel at all times
  • Automatic wipes
  • Pre-existing conditions/damages
  • Vehicles over 7 model years old
  • Power antennas/mirrors
  • Shark fin antennas
  • Non-factory items including:
    • Custom wheels
    • Bug/brush guards
    • Wind deflectors
    • Ladder racks
    • Aftermarket tires
    • Lightbars
    • Bike racks
    • Luggage racks
    • Valve stems
  • Wheel covers/center caps

Fleet, Fundraising, & Other

Q How does fundraising with Mr. Clean Car Wash work? 

A

Fundraising with Mr. Clean Car Wash is now entirely digital! Simply complete the fundraising application with your organization's information. If approved, you will receive a URL, QR code, social media post, and flyer to share with your supporters. For every wash sold, you receive 50%! Fundraisers are available for 501(c)(3) organizations. Learn more about fundraising and apply here.

Q Do you offer fleet accounts?

A

Yes! We currently offer fleet accounts for fleets of 10 or more. Fleet accounts save 20-30% per wash and are invoiced monthly. Learn more about fleet accounts here.

Q What are your hours of operation?

A

Our hours of operation vary by store. Please select your nearest location to find their hours. Hours are subject to change due to inclement weather or equipment maintenance. Mr. Clean Car Wash is closed on Thanksgiving Day and Christmas Day.